I created a job aid for customer service representatives to accompany the scenario-based eLearning "Customer Service & Paraphrasing" to provide them with a practical and readily accessible tool to reinforce the skills learned during the training. This engaging eLearning experience teaches representatives how to effectively incorporate paraphrasing into their customer interactions, which enhances their ability to understand and address customer needs accurately. The job aid serves as a quick reference guide, offering concise reminders and tips that can be easily referred to during real-time customer engagements. By having this job aid at their disposal, representatives can confidently apply the techniques practiced in the interactive scenarios, ensuring a consistent and high-quality customer service experience.